If you ordered the wrong size, we will gladly provide an exchange/swap. Shipping costs involved in changing sizes are payable by the customer.
Returns
Should the item/s be faulty or damaged prior to you receiving the goods, we will gladly provide a full replacement or compensation.
We will not accept returns for goods damaged in your care nor for change of mind.
Any costs involved in returning non faulty or damaged products to us is at the customers expense.
All products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product.
Refunds
Please choose carefully. We do not normally (and are not required to) give refunds if you simply change your mind.
You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don´t do what they are supposed to do.
We will not refund return shipping cost or shipping costs for the original order, unless approved prior to return.
Upon receipt of your return, Underground Elite will complete the refund using the same method as payment was received.
