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Return & Refund Policy

Size Swaps

  • If you ordered the wrong size, we will gladly provide an exchange/swap. Shipping costs involved in changing sizes are payable by the customer.


Returns

  • Should the item/s be faulty or damaged prior to you receiving the goods, we will gladly provide a full replacement or compensation.
  • We will not accept returns for goods damaged in your care nor for change of mind.
  • Any costs involved in returning non faulty or damaged products to us is at the customers expense.
  • All products must be packed in the original, unmarked packaging including any accessories, manuals, and documentation that shipped with the product.

 

Refunds

  • Please choose carefully. We do not normally (and are not required to) give refunds if you simply change your mind. 
  • You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don´t do what they are supposed to do.
  • We will not refund return shipping cost or shipping costs for the original order, unless approved prior to return.
  • Upon receipt of your return, Underground Elite will complete the refund using the same method as payment was received.